DISC Recap
Understanding the DISC personality model can help you better connect with guests at VAMP and all hospo venues. Check out the guide below to recap DISC and identify your guests' personality types and tailor your interactions accordingly.
Dominant
Characteristics: Assertive, goal-oriented, and direct.
>How does the guest prefer to receive information? Would they prefer a quick overview that gets to the point or detailed story
>Does the guest seem focused on achieving specific goals or outcomes during their visit?
Tips to connect with your customer
>Does the guest seem to value efficiency and straightforwardness?
>How can you adjust your communication to be more direct?
>Are they more likely to appreciate clear and confident recommendations?
Influential
Characteristics: Outgoing, enthusiastic, and persuasive.
Questions to Identify:
>Is the guest engaging in friendly conversation and showing excitement about the experience?
>Does the guest seem interested in social interaction and sharing stories?
Tips to Connect:
>How can you match their enthusiasm and express excitement about the wine?
>Are there opportunities to engage in casual conversation and share interesting anecdotes?
Steadiness
Characteristics: Calm, patient, and supportive.
Questions to Identify:
>Is the guest taking their time to decide and showing a preference for a relaxed atmosphere?
>Does the guest respond well to a calm and supportive approach?
Tips to Connect:
>How can you ensure your interaction is gentle and reassuring?
>Are there ways to make the guest feel comfortable and supported in their choices?
Conscientiousness (aka, likes details)
Characteristics: Detail-oriented, analytical, and systematic.
Questions to Identify:
> Is the guest asking for detailed information and showing an interest in specifics?
>Does the guest prefer structured and thorough explanations?
Tips to Connect:
>How can you provide accurate and detailed information that addresses their questions?
>Are there ways to show that you value their need for precision and thoroughness?
Check out this video
Take a look at this video and the types of people they show. What sort of language do they use? How do they sound?